Accessibility

Image of access touch point

The Library is committed to ensuring that all users are able to take full advantage of our facilities and services.

Getting around

Lift access is available from the ground floor (opposite the reception desk). If you require a parking space please contact reception@lon.ac.uk in advance so that staff can reserve one for you.

The entrance and Membership desk are located on the 4th floor, Senate House. Access for wheelchair users is via a gate next to the Membership Desk.

Books and journals are located on floors 4 to 7. The Library is currently installing a new lift between floors 4 and 6. For lift access between floors 4 to 7 please visit the Service Desk on the 4th floor. There are Accessibility phones on floors 5 to 7 to call for a lift to bring you back to the 4th floor. These phones are marked on the floor plans.

Accessible toilets are located in the Convocation Hall (next to the Service Hall) on the 4th floor.

Fire Safety and emergency evacuation

The emergency alarm is a continuous ringing bell. There are no visual alarms in the Library.

In the event of an emergency evacuation, please leave the Library by the nearest exit if you are able to do so.

Wheelchair users should wait by a Refuge Point:

Refuge point sign

A green Refuge Point sign with an emergency call point.

Staff will walk round the Library to alert users. If you are having difficulty reaching the refuge point, please alert a member of staff. If the alarm is a drill staff will inform you of this when they re-enter the building.

In the event of a genuine fire alarm your presence at the refuge point will be reported to the fire brigade who will enter the building via the stairs to evacuate you.

Fetch Service

Items may be fetched from the Library and brought down to the Service Desk on the 4th floor for collection.

To request a fetch please email your list to information.services@london.ac.uk. If it is not possible to email please call us on 020 7862 8468 or ask at the Service Desk on the 4th floor.

Please help us by giving one days notice and if possible pasting the Catalogue details of each item into the email.

Proxy Borrower

If you would like to bring an assistant with you, we are happy to provide reference access for them. They can also borrow, return and renew books on your behalf.

To arrange this, please provide a letter stating that you give the proxy borrower permission to use your account.

They will need to visit the Membership desk with:

  1. A statement granting them permission to use your account
  2. Photo ID (such as a passport or driving licence)
  3. Proof of address (an original document such as a utility bill).

You may wish to email information.services@london.ac.uk in advance so that we can alert the Membership Team – this will help speed things up.

Extended loans

We are able to provide extended loans for readers. This service must be requested by the college disability unit or learning support officer. They should email a request directly to Charlotte.McDonaugh@London.ac.uk.

With extended loans:

  • A short 2 week loan becomes a 3 week loan.
  • A regular 4 week loan becomes a 6 week loan.

Postal loans

We are happy to accept items returned by post. We recommend they are sent by Recorded Delivery.

Please return books to: Book Returns, Senate House Library, Malet Street, London WC1E 7HU. Email shl.document.supply@london.ac.uk for further information.

Photocopiers

Photocopiers are located around the Library. Your library card doubles as a printing card. You can add credit from the Service Desk or the top-up kiosk in the Service Hall on the 4th floor.

All photocopiers have an enlarging function that may help if you have a visual impairment.

If you find it useful to read from coloured paper, staff at the Service Desk can supply paper in a range of colours for use in the photocopiers.

Induction loops

Fixed and portable hearing induction loops are available in the Service Hall. Please inform a member of staff if you would like one used.

Specialist equipment

We can provide a range of equipment including: height adjusted tables in the Middlesex Reading Rooms, orthopaedic chairs, desk Lamps, magnifying glass and writing slopes.

Please ask staff at the Circulation Desk for further details.

Confidentiality

Please note that your discussions with Library staff are confidential. However it may be necessary store information on your record (with your permission) or to share information with a third party in order to make adjustments to the service and to prevent you from repeatedly having to explain your needs to different staff.

Contact us

Charlotte McDonaugh is our Disability Support Co-ordinator. She can be contacted at Charlotte.McDonaugh@London.ac.uk or by calling 020 7862 8468.

For general support in the Library ask at the Circulation Desk, or call 020 7862 8461 if you are outside the Library.